The two-day NASSCOM GICs Conclave which concluded on Wednesday saw participation from around 470 global centres in it's first-ever meet-up in Pune. The day began with a spotlight key note by Ross Dawson, Chairman, Advanced Human technoloies Group and Navneet kapoor, President and MD, Target India, who talked about the mega change in the IT industry. Important representatives of GICs from across the world shared their insights on the different facets of the industry such as evolving the framework to deliver customer centricity, evolving the GIC maturity model, creative confidence, and cost-competitiveness strategies in the 'new normal'.
Speaking on the role of GICs in the development of the industry in India, Sangeeta Gupta, senior VP, NASSCOM, said that the GICs are strongly focussing on how the new and emerging companies in India can grow and add value to the IT sector. Sangeeta has been a part of NASSCOM for over 20 years and has witnessed the changing facets of its functioning and evolution. Talking about its interests, she said that GICs are looking at initiating a connect of global companies with Indian product startups. "There is a lot of evolution happening in the Indian IT sector, especially in Pune, where various startups are innovating and creating interesting mobile applications and many other unique products. How we can bring the two together is the main aim of this conclave, so that both can benefit from each other. The idea is to increase value for these companies and ensure that they are viewed not just as cost centres, but innovation centres. GICs want to partner with startups and create a framework on how they can be viewed in India in future," she said.
On how the GICs have been able to overcome the challenges, Sangeeta took the example of the taxation issues which were a big hurdle in the way of GICs functionings till recently. Studying the issues of GICs facing challenges in transfer prising and litigation, NASSCOM partnered with the Ministry of Finance and worked extensively on making representations to help them. As a result, the government came out with safe harbour pricing and norms which helped in solving the problems in many way. Among the many other challenges, one of the biggest challenges for GICs is how to identify the right candidate who can work proficiently for the growth of the global centres across India.