Forty passengers travelling on the Mumbai-Delhi-Dubai AI Express were stranded at Mumbai’s international airport as the flight was delayed for eight hours.
It happens only with Air India. Forty passengers travelling on the Mumbai-Delhi-Dubai Air India Express (flight number IX 201 D), the low-cost international carrier, were stranded at Mumbai’s international airport on Tuesday as the flight was delayed for eight hours. The reason: No crew.
“We do not have a crew for this flight,” a senior manager of Air India reportedly told passengers, citing this as the reason for the delay and subsequent cancellation of the flight.
“We have been here since 9am. First they told us the flight would be delayed for three hours. It was further extended to five hours. Now they are telling us that they will accommodate us on another Air India flight scheduled at 8.20pm,” said Neeraj Grover, 24, who was travelling to Delhi.
Terminal 2C was chaotic as angry passengers wanted to know the flight status and were not given any information. A first-time traveller to India, Korean citizen Yang Seung Hala, 40, was to take a connecting flight home from Delhi at 9pm. “How can I now take that flight if we leave Mumbai at 8.20? I do not even have friends in Delhi. I had read about Incredible India campaigns, now I know India is truly incredible!” said Hala.
The passengers were angry because of the treatment meted out to them by the airport officials. “Officials are very rude. None of the airport managers have come to talk to us or take responsibility. We were told that this is a low-cost carrier and we will have to put up with the delay,” said Suhana Singha, 24, who was travelling to Dubai.
An Air India spokesperson said, “The Dubai airport was shut down for several hours on Monday, and there was a backlog. Due to two-duty time limit, another crew was not available for Tuesday’s flight.”
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