In a major embarrassment to the Maharashtra State Board of Secondary & Higher Secondary Education, the helpline numbers provided by it did not work on day one of the SSC examinations. The students’ important and urgent queries left unanswered as the telephone numbers were disconnected. And the reason was that the Pune division could not furnish the mandatory documents for the phone lines to its service provider.
Class X students, who were supposed to appear for their life’s first important examination, and their equally anxious parents were disappointed and left helpless on Monday when they tried calling on the helpline numbers provided the Maharashtra State Board of Secondary & Higher Secondary Education.
Two days ago the chairman of Maharashtra State Board of Secondary & Higher Secondary Education had allocated two landline numbers 020-65292316 and 020-65292317 as helplines for SSC students, where they can call for any technical assistance such issues with the admit card, exam anxiety and other related problems.
Out of these two numbers, 020-65292317 was actually a helpline number for HSC examination, which is also on currently and when several students who had queries, called on the 020-65292316, the phone was not reachable.
One of the students’ father, who stays in Pimpri and his daughter went the exam centre in Pune, wanted to call just to know that if they get late by 10 or 15 minutes because of the traffic, will his daughter be allowed to sit for the extra time. “When I called the first number, it was not reachable, so I called up the second number, however the person who attended the call asked me to call on the first number and told me that the dialed number is for HSC and not SSC,” he said.
When dna approached the secretary, Pune division, Pushpalata Pawar, she accepted that the number is not in use and summoned the official who was responsible to fix the issue and get the line on.
The person, who walked-in in her cabin, told her that as they failed to furnish the mandatory KYC documents to the service provider, the latter disconnected the service. Pawar, who then instructed the subordinates to fix the problem as soon as possible and get the line working. “I have told them and soon, the help line number will start working,” she assured. She said that till that time, the students and their parents can call on the second number.