A study has shown that women commuters across all age groups are the most comfortable with the safety and ambience of Mumbai Metro.
As per the survey done by Kadence International, female passengers expressed satisfaction on various parameters, as compared to their male counterparts.
Safety topped the chart for women, who said that they feel safe while travelling in the metro between Versova and Ghatkopar. The other parameters included train schedule, ambience, comfort, overall travel experience, station areas, assistance by staff, customer service, signage, information, etc.
"The new Mumbai Metro service seems to be doing well with 85% commuters rating their overall experience highly (a mean score of 8.88 on a 10 point scale exceeds the set norm of 8.4) and a whopping 95% willing to recommend the service to others," reads the survey report.
According to a Mumbai Metro spokesperson, "Safety and comfort of our commuters, especially women, who are vulnerable to harassment and molestation while on roads, are our priority. We equally emphasise on service efficiency, so that the perennial problem of negotiating with unpredictable traffic on roads and getting delayed to reach their respective destinations, become a matter of the past to commuters. We want to inculcate a sense of safety among our commuters."
In addition to having a dedicated women staff to frisk female commuters, the Mumbai Metro has women personnel in plain clothes deployed at stations, as well as seats reserved for women, apart from real time security surveillance system.