The Central Mumbai district consumer forum on Thursday held Whirlpool of India Ltd. and a Prabhadevi-based store, Sony Mony, guilty of selling a defective washing machine to a Wadala resident.
The forum directed the two firms to refund Rs13,300, the cost of the machine, along with Rs10,000 and Rs3,000 towards mental harassment and litigation costs respectively.
The court ruled in favour of Laxmi Shetty after the other parties failed to respond to its notices and appear before it.
According to Shetty, she had purchased the machine in March 2012. However, it developed frequent snags. When she got in touch with the retailer and the manufacturer, she was told that she would have to pay nearly Rs5,000 to get the problem rectified.
Despite several correspondences, the machine was not fixed, prompting Shetty to approach the forum. After going through the evidence placed before it, the forum penalised Whirlpool and Sony Mony for selling a faulty machine and causing Shetty inconvenience.