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Video of 'insensitive' Air India staffers goes viral

Meanwhile, Air India's official twitter handle tweeted the matter was being examined and that they were distressed at the video showing its airport staff in poor light.

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A video of Air India staff refusing entry to passengers because they had reached 55 minutes before the flight departure instead of 60 minutes has gone viral.

The video shows passengers pleading with Air India staffers in order to allow them to board the flight. The passengers had reportedly arrived at the T2 international terminal of the Chhatrapati Shivaji International Airport (CSIA) for a Mumbai-Delhi flight, 5 minutes late. Some reasoned their late check-in by saying that “they had received wrong information from a travel website’s message.

According to an Air India spokesperson, the incident took place last week and they haven’t been able to find out which flight it was.

Air India spokesperson from New Delhi on Tuesday said, “It’s clearly seen in the video that our staff has told the girl that we would try to accommodate on the next flight but we cannot allow her on this flight.”

The video was posted by Shivendra Namdeo on Facebook and has received 1,116,243 Views. Namdeo’s post on his Facebook page reads: “Even though people are in 55 minutes before departure, they are not allowed to enter... The girl was begging them to allow her to board as she had an exam, the following day.”

Meanwhile, Air India's official twitter handle tweeted the matter was being examined and that they were distressed at the video showing its airport staff in poor light. 

 


According to norms at Mumbai airport for Air India flights, check-in for passengers on international flights or flights that are a part of the domestic leg of an international flight from T2 terminal halts 60 minutes before the departure of the flight. For domestic flights from T1 terminal, the check-in counter is closed 45 minutes before the departure of the flight.

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