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Travel co to compensate family

The commission has asked the firm to pay a compensation of Rs 25,000 to the eight major family members, while Rs 10,000 towards the minors of the family

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The State consumer dispute redressal commission had pulled up Cox and King limited, travel company for failing to provide a South-Mumbai based family with a proper tour guide for their trip to London. The commission has asked the firm to pay a compensation of Rs 25,000 to the eight major family members, while Rs 10,000 towards the minors of the family. 

The commission has also asked the firm to pay back Rs 29,891 to all 11 complainants as the firm failed to take them to a few places as promised in the itinerary. The forum also asked the firm to pay Rs 10,000 each towards their litigation charges. Anurag Saxena and his family planned a London trip in May 2011 and accordingly made the bookings through Cox and King.

According to the complainant, a 11-day Europe trip was booked for which they had paid Rs 12,20,736. The complainants were informed that their tour manager Anthony will remain present along with them throughout the trip. However, when the reached the London airport on May 28, 2011, a person named Jasbir Singh came and introduced himself to be their tour manager. 

Deficiency in service was seen right from the first day of the tour when Singh did it know the details of the tour and the places to be shown to the complainants in the tour.

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