The teams will encourage citizens to download the app and guide them on the steps to be followed that will help them conveniently register the garbage-related complaints of their area from their phone
In order to promote and encourage cleanliness among citizens, the Brihanmumbai Municipal Corporation (BMC) has formed 24 teams who will visit all the wards across the city to create awareness about the new Swachhata-MoHUA App. The teams will encourage citizens to download the app and guide them on the steps to be followed that will help them conveniently register the garbage-related complaints of their area from their phone. The teams will also interact with citizens to solicit feedback on the cleanliness situation.
Vijay Singhal, Additional Municipal Commissioner (eastern suburbs) and in charge of Cleanliness Survey 2018 said that the feedback from residents will help BMC to improve cleanliness standards.
Each survey team will have three to four members from an independent agency who will visit crowded areas like markets, bus stands and hospitals among others to interact with people and know their views. "The survey will be completed in 45 days which will be used to improve cleanliness across the city," said Singhal. The survey is slated to begin from Monday.
Singhal said that residents can register their complaints through the Swachhata-MoHUA App which will aid fast redressal of complaints. "The complaint made through the Swachhata-MoHUA App will be addressed within 12 hours. The BMC has made provisions for a separate control room to monitor complaints received through the app," said Singhal.
Civic-related issues like garbage dumps, dead animals, cleaning of public toilets and water supply can be resolved through the app.
Singhal added that cleanliness is a participatory process and the civic body alone cannot keep the city clean.
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