Although the first day of India’s first monorail was a runaway success, some teething problems were reported at some stations.
There was a temporary breakdown of ticket vending machines because of the huge rush of commuters. Inadequate announcements, improper air-conditioning, missing indicator display and invalid tokens added to the Day One glitches.
Ideally, platforms should be on the same level as train. On Sunday, when the monorail opened to the public, commuters found that floor of some trains were lower than the platforms.
Due to the huge rush of people at Wadala and Chembur, where maximum number of tokens and cards were issued, TVM’s had to be shut down for a few minutes.
“As there is no timetable, the schedule displayed on indicators and announcements are on the basis of last-minute workings. This takes time to update as it is not saved in the system,” said an official.
Air-conditioning is another point that needs attention as the cooling levels are not uniform – it’s either very chilly or hardly cools the interiors.
The other problem that came to the fore was some of the tokens were invalid due to a travel pattern that isn’t recognised in the system. For example, if a person buys a token from Chembur for Wadala and only travels till Mysore Colony, the machine at the exit will not take in the token. “Things will get sorted out in due course. We have to learn and adapt to improve the system,” said UPS Madan, metropolitan commissioner.
First day, first show
Passengers travelled on Sunday: 19,678
Total services run 61
Services run between 7.08am to 4.30pm
Ticketing revenue between Rs2.20 lakh & Rs2.5 lakh
Smart cards sold 14,926
okens sold 585
Printed tickets sold Around 900
Comparative speeds Mumbai Monorail
Average speed: 31 kmph
Maximum speed: 80 kmph Palm Jumeirah Monorail, Dubai
Average speed: 35 kmph
Maximum speed: 70 kmph Osaka Monorail, Japan
Average speed: 35-40 kmph
Maximum speed: 70 kmph
Passenger capacity of each train of Mumbai Monorail: 564