The Central Mumbai District Consumer Disputes Redressal Forum has pulled up Samsung Electronics and a retail outlet of the company for the sale of a faulty mobile handset.
The forum has in its order directed the firm to repay the cost of the handset, amounting to Rs11,400, and nine per cent interest on the amount from November 2013. The forum also directed the firm to pay Rs10,000 to the complainant for mental agony caused and Rs2,000 for litigation cost.
On August 17, 2012, Swapnil Ovalekar, a resident Dadar, purchased a Samsung mobile phone from The Mobile Store for Rs11,400.
Ovalekar said in his complaint that from the day that he purchased the phone, it kept breaking down regularly.
Besides, shutting down suddenly, the screen would get discoloured and the battery would heat up.
Ovalekar gave the phone for repairs but the faults were not rectified.
He said that the firm not only failed to rectify the fault, but simply passed time to allow the warranty period to lapse.
Aggrieved by this attitude, Ovalekar approached the forum. The panel issued notices to the parties but they did not respond.
After examining the evidence placed on record the forum held that the firms were guilty for the lapse in service and therefore levied a penalty.