A private insurance company has been found guilty of not providing proper services and it has been ordered by a consumer panel to compensate the claimant about Rs75,600 on his travel policy.
The Central Mumbai District Consumer Forum has in an order directed ICICI Lombard to pay Mahendra Shedha Rs60,600 towards insurance along with nine per cent interest for the period from December 2011.
An additional Rs10,000 is to be paid for the mental agony caused and Rs5,000 for cost of the litigation.
According to the complaint, Shedha, a former MTNL general manager, purchased a Global Trotter Overseas individual travel policy from ICICI Lombard valid from October 4, 2009 to October 10, 2009, for an official trip to Geneva.
"On October 10, 2009, when Shedha was to return to India from Geneva, his bag went missing. He was waiting at a bus stop to go to the airport, when he realised that his bag went missing," read the complaint copy.
The bag contained a camera, some souvenirs he had purchased and some currency in US dollars. The complainant stated that the moment he realised his bag was missing he approached the local police station and registered a compliant.
After reaching India, he immediately lodged an insurance claim. The firm, however, rejected his claim on the grounds that the theft had no detrimental effect to his travel plan and that he completed his trip without any hassle.
Aggrieved by the insurance company's response, the complainant approached the consumer forum.
In its reply to the forum, the company claimed that the complainant had not provided the exact details of the articles that were missing. It also stated that the loss was not substantial and hence it had repudiated the claim.