With the new state-of-art Terminal 2 opened up to the public on Wednesday, the airport authorities and the custom officials have started a blame game over delays in the baggage carousel system.
Airport sources hinted at the custom officials reporting late for x-ray baggage checking procedures and then going 'missing' again for a long time. They also added that the airlines staff despite being trained earlier did not put the baggage properly for scanning.
Custom officials blamed the problem in the carousel belt and lack of enough technicians at the venue apart from not being used to the new system.
Popular VJ-cum-actor Nikhil Chinapa, who arrived at T2 in the morning from Malaysia, was one of the affected passenger. Chinapa, had to wait for an hour to get back his baggage. "Luckily, I was the first to get back my baggage, albeit an hour late. The new terminal is amazing, but a few teething problems need to be sorted out."
T2, which was opened to public on Wednesday, is fitted with the state-of-art passenger system, including a baggage checking system. In the earlier system, the baggage was passed through at least four tiers, which was time-consuming. However, the latest technology entails passing of baggage only once in the presence of the airport custom officials, thereby saving time for the passengers.
Sources said that all the agencies operating at the airport were imparted training several times before the opening of the terminal. However, they were confused during full-fledged operation at night, when most of the international airlines fly within short time of each other.