In order to bridge the gap between the higher-ups and the lower-rung within the force, the State Reserve Police Force (SRPF), an elite combat force of 15,000 men, has created its own Facebook page.
Moved by the success of the new communication medium within the force, the SRPF is now issuing official orders and circulars through its FB page. Moreover, this has also become a sort of grievance redressal forum of the constabulary, wherein they can share their problems directly with the senior officers.
Since the page was started a month ago, it has managed to attract as many as 2,657 members. The members are from the ranks of constable to senior officers. Official circulars and orders marked to the SRPF groups can be seen on the home page along with immediate responses such as likes and dislikes from the force.
"Communication is weak and there is a communication gap within the SRPF. This is an effort to bring our men together at one forum wherein they know about each other," Sanjay Pandey, deputy inspector general of police, told dna.
According to Pandey, the move has helped the department to raise their grievances and bring even problems that they are facing to the notice of their superiors. "Even minor issues such as sanctioning of weekly offs, complaints from those policemen who participated in sports and other activities not received their rewards, housing loan issues are being catered through Facebook," Pandey said.
A senior SRPF officer said the medium also enables a policeman to raise important issues and problems and keep is identity secret. "Through this medium we get a lot of information from our men, including that information which our lower rung cops would not share fearing that they would come under the radar of their superiors. Recently, a SRPF constable, through Facebook, had brought it to the notice of the headquarters that they are being made to do construction work apart from guard duty. Superior officers had taken a serious note of this and an inquiry was initiated," the officer said.
"Circulars for recruitment, promotions and other departmental decisions are also being posted on the page and are at the disposal of the force. We do sent these circulars through our official dispatch but sometimes it takes long to reach the offices. Through this page everyone who is a member of this page can view these orders and circulars minutes after they are uploaded and it also reduces paperwork," said an officer from SRPF.