The drive is being taken in the wake of increased efforts to bring back passengers to BEST and get it back on the track.
Want to take up some traffic rule violation, bad behaviour or poor service by BEST staff among others? You can well do it with the Consumer Guidance Society of India (CGSI), during its ‘BEST Transport Complaints Period’ from July 10 to 31. The drive is being taken in the wake of increased efforts to bring back passengers to BEST and get it back on the track. The public transport system was once regarded as the best public transport system in the country and was known for its reliability, cleanliness, polite conductors, efficient service, reasonable rates and plying by rule.
An organisation founded in 1966, CGSI has been taking up consumer issues and also has a complaints redressal wing that receives grievances from commuters which the legal aid arm addresses on a weekly basis.
A valid complaint is taken up with the company concerned for an amicable solution. If not sorted, the legal arm guides the complainant to move forward with legal remedies.
“With the authorities now deciding to spruce up the entire system, with enhanced fines on parking inappropriately, and trying to get people back into public transport, CGSI feels the time has come for citizens to help the BEST improve both its services and image. Some of these guys drive with a devil-may-care attitude. They stand 15 feet away from the bus stop, break signals and drive rashly. We did not take up these issues earlier because no one was anyway looking at the service and BEST itself was on a death bed. Even if they have a complaint redressal system, I do not know how many complaints they get and are being looked into. At one point of time the service was very punctual, and reliable,” said Dr MS Kamath, honorary secretary of CGSI.
He added, “We will be asking citizens and consumers who notice BEST buses violating any standard norms of driving or other services to passengers to address their grievance to us.”
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“With the authorities now deciding to spruce up the entire system, with enhanced fines on parking inappropriately, and trying to get people back into public transport, CGSI feels the time has come for citizens to help the BEST improve both its services and image. Some of these guys drive with a devil-may-care attitude. They stand 15 feet away from the bus stop, break signals and drive rashly. We did not take up these issues earlier because no one was anyway looking at the service and BEST itself was on a death bed. Even if they have a complaint redressal system, I do not know how many complaints they get and are being looked into. At one point of time the service was very punctual, and reliable,” said Dr MS Kamath, honorary secretary of CGSI.
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