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No more lazing around: Maharashtra Government to fine staff for delay in giving services to people

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The state government has decided to crack down on its lazy and inefficient officers and employees. They will now be fined anything between Rs250 and Rs5,000 if there is a delay from their end in providing services to citizens. The fine will get deducted from their salary.

When was this decision taken?
Chief Minister Devendra Fadnavis, in the first-ever meeting with secretary-level officers, discussed this. The meeting was attended by chief secretary, additional chief secretary and principal secretaries from all departments.

Which important services were discussed?
The 7/12 abstract, issuance of caste certificate, birth and death certificate, domicile certificate, and creamy layer certificate, among others.

What has the CM directed?
Fadnavis has directed officers to make a draft on public services, so that a deadline, which specifies by when the 58-odd services be provided to citizens, can be set. Besides the penalty, a departmental inquiry will also be initiated against the errant officials.

Who all will be brought under the draft?
In the advanced stage of preparation and expected to be introduced soon, all offices, right from tehsildar to district-level ones, will be brought under the proposed time frame.

In the footsteps of...
Fadnavis has appointed a high-level committee headed by the chief secretary. The committee has conducted a thorough study and research on handling time-bound public services in other states — Madhya Pradesh, Rajasthan, Delhi and Bihar.

How is the move being perceived?
A senior bureaucrat said, "This is a very positive move. Good governance is the need of the hour, and it has begun."
"This is the start of 'achche din'. Every citizen needs important documents for various purposes, but due to officials' sluggishness or inattentiveness, such things get delayed. The penalty will now act as a deterrent to such behaviour," said Bombay High Court advocate Shashipal Shankar.

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