Navi Mumbai Student quits coaching class, institute refuses a refund

Friday, 17 January 2014 - 12:26pm IST | Place: Nerul | Agency: DNA
Universal Tutorial claims that it completed most of the syllabus in the first four months.

A city-based coaching institute has denied to return the fees paid for one year classroom programme to a student, who quit classes in the middle, finding no improvements. The student had attended classes for around four-and-a-half months, before taking the final call. Now, the student’s parent is demanding the coaching institute to return the fees on a prorate basis, as they paid the fee for one year programme.

Hardev Singh, father of student Pable Harjyot Kaur, has been visiting Universal Tutorial’s head office in Vashi since two months and has already sent a few mails to them asking to return fees on prorate basis. But, the coaching institute has refused to lend an ear to him.

Singh claims that his daughter, a weak science student, had taken admission to the institute’s Nerul branch in the third week of April 2013 for a combined programme of classes IX and X, of which the fees was to be paid in instalments. “I had paid around Rs40,000 as the first instalment at the time of admission, while the remaining amount was to be paid later,” said Singh.

He added that he had informed the coaching institute that his daughter was unsteady in science.

“They assured me that they would give additional classes which would help her overcome the problem. But, there was no improvement. Then I approached them after two months of the course’s commencement. But they kept assuring me that she would improve,” said Singh.

Finding no improvements, Kaur and her father finally decided to cancel her admission in the second week of September and demanded a refund. “After several follow-ups, the institute returned the fee for class X but refused to return the fee paid against class IX,” said Singh.

He added that he even met senior officials of the coaching institute and sent them e mails, but did not receive any positive response from their side.

According to Singh, since her daughter attended classes only for four-and-a-half months, and the fee was paid for a year programme, the remaining fee should have been returned on a prorate basis. However, the coaching institute has only returned around Rs13,000, against class X fees.

When contacted, Anubhav Sinhal, director, Universal Tutorials Pvt Ltd, said, “We do not return fees for the current year and we inform everyone before taking admission, about this.” He added that most of the programmes that they run are summer classes wherein they complete a major part of the syllabus in the first four months and the same had happened in case of Kaur.

“Now, after studying a major part she wants the fee to be returned,” said Sinhal. However, Sinhal claimed, “We had offered her admission to additional classes to overcome the problems. There is no provision of fee returns, three months after the classes begin and this is clearly mentioned in the prospectus,” concluded Sinhal.

At loss
The student had attended classes for around four-and-a-half months, before taking the final call.

Now, the student’s parent is demanding the coaching institute to return the fees on a prorate basis, as they paid the fee for one year programme

Hardev Singh, father of student Pable Harjyot Kaur, has been visiting Universal Tutorial’s head office in Vashi since two months and has already sent a few mails to them asking a return of fees on prorate basis. But, the coaching institute has refused to lend an ear to him

He added that he even met senior officials of the coaching institute and sent them e mails but did not receive any positive response.


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