According to several passengers the air conditioning system 'stops functioning' at times which leads to suffocation.
Passengers have been registering their complaints on the social media every now and then about the alleged 'non-functioning of air conditioning system' inside the Versova-Andheri-Ghatkopar Metro-1 coaches in Mumbai.
However, the Reliance Infrastructure-led Mumbai Metro One Private Limited (MMOPL) has said that there is no technical issue and individual preferences are different.
According to several passengers who have been voicing their opinion on social media, tagging the official account of Mumbai Metro, the air conditioning system 'stops functioning' at times which leads to suffocation.
This year, there have been tweets from passengers in almost every month. MMOPL has been responding to the tweets seeking contact information of these passengers to understand their problem.
However, in a query sent by DNA, MMOPL, said, "There are close to 4 lakh commuters who use the Metro on weekdays. We keep the air-conditioned environment in a specific range, keeping in mind all genre of customers and the ambient outside as per the guideline prescribed by the national agency."
MMOPL added, "There is no technical issue with the air condition but some time individual preference may be different."
In the past too, there have been several complaints reported relating to air conditioning or air condition ducts.
The coaches for Metro-1 were procured from M/s CSR, Nanjing China. The air-conditioned coaches of Metro-1 are designed with a speed limit of 80-kmph and the operating speed to 50-kmph.
Metro 1 connecting the western and eastern Mumbai recorded its highest ridership of 4.13 lakh commuters on a single day in September 2017. According to MMOPL, Metro 1's record ridership stood at 3.8 lakh on July 17, followed by 3.71 lakh on June 28, while on September 2, 2016, it stood at 3.68 lakh commuters.
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