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Mumbai: Auto service centre pulled up for failure to fix technical glitch

The service centre owner would also pay Rs 1 lakh to the complainant for mental agony, and an amount of Rs 20,000 towards her litigation costs.

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The suburban Mumbai district consumer dispute redressal forum has pulled up a Goregaon-based car service centre owner for allegedly failing to rectify a faulty car, and directed him to pay the revaluation value of the car to the complainant. In addition, the forum said, the service centre owner would also pay Rs 1 lakh to the complainant for mental agony, and an amount of Rs 20,000 towards her litigation costs.

Smita Vora, a resident of Andheri Lokhandwala, said her Toyota car developed a mechanical problem in the year 2008, following which she approached Netra Preet Singh Vision, alias Tony Singh, the authorised signatory of Concours Car club. She was informed that the car would be checked and faulty parts if any would be replaced.

However, even after three servicing trips, the fault was never rectified, Vora said, adding that she once narrowly escaped death, when her break failed in 2009.

Finally, aggrieved by Singh's behaviour, she issued him a legal notice and filed a complaint against him with a consumer forum. However, in his reply, Singh said the vehicle was old and she had used it in a rough manner due to which it had damaged irreparably.

The forum rejected his arguments, and held that for the loss suffered by Vora, he would pay the current price of the vehicle, which came to Rs 2.5 lakh, along with other compensatory amounts.

OUT OF SERVICE

  • The customer said repeated trips to the service centre failed to resolve her car’s issue.
     
  • She narrowly escaped death once, but the service centre still failed to fix her car.
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