Call it guns n roses, if you want.
The Central Industrial Security Force (CISF) is out to prove that the men in khaki can wield not just guns, but bunch of roses as well. After hitting the news for all the wrong reasons, the security force is planning to revamp its image.
Passenger complaints about bad behaviour, even with senior citizens and the disabled, have made airport authorities and the CISF leadership to do some thinking.
They found that the behaviour of the security men was hitting the airport service quality ratings of the Airports Council International.
The result: a training programme on mannerisms and soft skills.
The CISF administration also distributed feedback forms to passengers. The idea was to send men found wanting for training. This exercise was carried out at airports all over the country.
There are 3,000 CISF men at the Chhatrapati Shivaji International Airport handling 60,000 passengers every day.
One of the many complaints to sully the agency’s reputation recently came from dancer Sudha Chandran.
The CISF, she said, had asked her to remove her artificial limbs despite presenting the requisite medical certificates.
“The problem with India is that there are many such initiatives, but no implementation,” she said.
Will English phraseolgy, yoga and Tai Chi classes help?
CISF and airport authorities, obviously, are hopeful.