Gold’s Gym asked to pay up after woman files plaint over no weight loss

Peddar road based Gold’s Gymnasium has been pulled up by the South Mumbai district’s consumer dispute redressal forum after it failed to stand by the weight loss agreement signed between the gym and one of its consumer.

The forum, while passing orders, held that the gym has failed to provide services for the entire period as the gym was kept closed, thus the deficiency in services was evident on the part of the gym.

The forum thus asked the gym to pay back the gym fees of Rs 32,000 along with nine per cent interest rate on the same. It has also directed the gym to pay an additional amount of Rs 20,000 and Rs 5,000 towards the mental agony and litigation charges.

Dimple Divecha, a resident of Bhulabhai Desai road, had enrolled herself in Gold’s gym in June 2013. She had entered into a 25-week weight loss programme and the gym had promised a weight loss of 750 grams per week and also had promised to undertake blood tests, complete blood count tests (CBC), cholesterol, thyroid and physiotherapist visit with the functional training twice a week.

“The gym had closed down due to a short circuit in the gym, and she was not permitted to workout at the gym. She did not lose any weight and sent several emails to the gym to refund her fees but the gym provided her with an offer of Rs 19,750. Aggrieved by the gym’s behavior, she approached the forum,” reads the complainant’s version in the forum’s order copy.

The gym in its reply denied that the gym was closed. However, it said that it was ready to pay back a certain amount as she had worked out there.