A 62-year-old woman from Jharkhand lost her fingers in another train accident. She had come to the city with her husband to meet her son who stays in Mahalaxmi.
The couple were boarding a Churchgate-bound local from Dadar when she fell into the gap because of overcrowding.
Mustaq Sikander, her son, said: "My parents were pushed by people standing on the footboard."
The railway police gave Mahbudan Bibi first aid and shifted her to LTMG Sion Hospital. Here, Sikander, said the medical staff refused to do the dressing and asked the family to manage by themselves.
Dr Avinash Supe, dean, LTMG Sion Hospital, said he wasn't aware of the incident.