Firm to cough up Rs18,590 for providing faulty water filter in Mumbai

Monday, 13 January 2014 - 9:40am IST | Place: Mumbai | Agency: DNA

The Mumbai Central Consumer Disputes Redressel Forum has penalised Eureka Forbes for rendering faulty services to a consumer, who held the firm responsible for deficient services. Apart from the main compensatory amount, the forum has asked Eureka Forbes to cough up Rs10,000 for the complainant’s legal expenses and the mental agony he was subjected to.

Digambar Dhande, the complainant, had approached the firm for installing a water purifier at his Dadar residence in May 2012. One of the firm’s employees had accordingly visited Dhande’s house and advised him to get the AG Booster (water filter-cum-purifier). Eureka Forbes then asked him to make an advance payment to book the filter.

Dhande had the AG Booster installed on July 17, 2012. According to a copy of his complaint, “The machine worked properly for the initial three months after it was installed. However, it broke down in October 2012.” He then lodged a complaint about it with the firm, which then sent a technician to Dhande’s residence to fix the problem. The technician was unable to trace the problem and advised Dhande to register a complaint with the firm’s Bangalore toll-free number. Meanwhile, the firm deputed more technicians to fix the problem, but nobody was able to solve the issue.

Dhande finally visited the firm to seek a solution, but did not get any response. Eureka Forbes even turned their back on the offer to replace the faulty purifier with a new one. This was when Dhande decided to send a legal notice to the firm for failing to provide the required services, but the firm turned a blind eye towards the notice. Aggrieved by this behavior, the complainant finally approached the redressal forum, filing a complaint against the firm. After going through the complaint, the forum asked Eureka Forbes to file a reply on the complaint, which the firm failed to comply with.

After going through the evidence produced by Dhande, the forum held the firm responsible for discharging faulty services and directing them to pay a fine of Rs8,590 along with an interest of 9 per cent from June 2013 to Dhande. It also directed the firm to pay Rs5,000 to compensate for the complainant’s mental agony and an additional Rs5,000 toward the complainant’s legal expenses.

The compensation
The forum held the firm responsible for discharging faulty services and directed them to pay a fine of Rs8,590 along with an interest of 9 per cent from June 2013 to the complainant. It also directed the firm to pay Rs5,000 for causing the complainant mental agony and an additional Rs5,000 toward his legal expenses.


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