A Mahindra two-wheeler dealer based in Andheri has been penalized for not delivering a vehicle to the customer in time.
The Central Mumbai District Consumer Disputes Redressal Forum has ordered the dealer to pay Rs10,000 for the mental agony caused and Rs5,000 for litigation cost. It also asked the retailer to pay Rs731 that it had failed to give back, with nine per cent interest from March 2013.
Prakash Sheth visited the outlet in February 2011 and after checking the options he paid the cost by cheque which was cleared on February 28.
"I own a car, but as it is inconvenient to drive during peak hours I decided to buy a two-wheeler. Also, my daughter was appearing for her 12th grade exam and I thought it would help me to take her to the exam centre," said Sheth.
The salesman apparently told Sheth that Rs670 of a total Rs48,200 would be paid as bribe to the RTO officer for the registration of the vehicle so he could get the vehicle on time. But he did not pay the bribe amount.
The forum stated in its order: "The cheque was cleared by February 28, 2011, and as per the retailer's promise the vehicle was to be delivered in seven days. However, till a period of one month the retailer failed to deliver the vehicle.
"The complainant had several communications with the dealer, but every effort was in vain. Finally, on March 25, 2011, Sheth through an e-mail informed the dealer to hand over the delivery of the vehicle, or else he might opt for the refund of the amount paid."
On receiving the e-mail, the firm delivered the vehicle within two hours. Aggrieved by this behaviour of the retailer, Sheth approached the forum and sought compensation.
Asked by the forum to file its reply, the retailer claimed that the allegations levelled by the complainant were false and that he was trying to extort money from the firm. However, the forum held the retailer guilty of delay and fixed a penalty.