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​Crackdown on outlets at Mumbai airport charging customers above MRP​

The Legal Metrology department has registered a case against four vendors inside the Mumbai international airport for overcharging customers, and has also written to airport officials seeking a stop on vendors charging customers more than the maximum retail price (MRP) for packaged commodities sold by them.

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The Legal Metrology department has registered a case against four vendors inside the Mumbai international airport for overcharging customers, and has also written to airport officials seeking a stop on vendors charging customers more than the maximum retail price (MRP) for packaged commodities sold by them.

The crackdown by the department follows a recent Delhi High Court order that there should not be dual MRPs for packaged commodities sold by hotels and restaurants and by vendors.

According to officials of the Legal Metrology department, the department received several complaints that restaurants and vendors at the airports in the state were charging more than the MRP for packaged commodities. An inspection was conducted at the Mumbai international airport, during which it was found that four vendors at the airport – Saptgiri Restaurant Pvt Ltd, flamingo Airport Retail Ltd, Safe Bag Wrap Pvt Ltd and Devyani Airport Services Pvt Ltd – were selling packaged commodities at rates that were higher than the MRP.

The Mumbai International Airport Pvt Ltd has been informed by the Director of Legal Meteorology, New Delhi that it should ensure a stop to this practice by giving instructions to vendors at the airport, and that MIAL should stipulate compliance of Legal Metrology Act and Packaged Commodity Act in agreements signed with vendors.

The department has appealed to consumers to lodge their complaints at the email id - dclmms_complaints@yahoo.com or by dialing 022-22886666, in case they are overcharged for packaged commodities at outlets.

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