The firm to pay an additional amount of Rs 10,000 towards the complainant's mental agony
The District Consumer Dispute Redressal Forum (Mumbai Suburban) has pulled up a Jogeshwari-based firm that provides water purifier services for cheating a consumer by failing to service his water purifier beyond a period of five years despite the consumer signing a lifetime servicing contract with the firm.
The forum has directed the firm to return the Rs 10,000 which the consumer had paid towards the purchase of services, and also asked the firm to pay an additional amount of Rs 10,000 towards the complainant's mental agony.
In its order, the forum held that as per the contract signed between the service provider, Rubicon RO Pvt Ltd, and the complainant, Rohit Somani, the firm had promised lifetime servicing of Somani's water purifier but the services were stalled immediately after five years.
"The firm's attitude displayed a total denial in providing services to its consumer who had paid money towards the services. Also, the services which were provided for a limited time of five years were faulty. The forum had asked the firm to file its reply in the case but there was no reply from the firm's end," held the forum.
In November 2008, Somani, a Malad resident, had signed a contract with the service provider for lifetime servicing of his water purifier for an amount of Rs 13,500, according to which the firm was supposed to change the purifier's cartridge every year but this procedure was done only twice in five years. Further, after five years, the firm stopped providing services to Somani. When questioned, the firm said that the contract was only for a period of five years.
TAKING ACTION
- Somani sent several letters to the firm which went unanswered. A legal notice served by Somani also went unanswered, following which he approached the forum with a complaint against the firm.
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