CGSI invites consumers with unsolved complaints

Got a new problem that is not getting resolved despite calls made to the customer service? You can now direct your grievance to the Consumer Guidance Society of India (CGSI), which will structure all such complaints and present them together to the service delivery organisations.

Called Chai Pe Charcha, the CGSI will meet industry representatives of banking, insurance, housing, medicine and education sectors among others to tell them about the problems being faced by consumers.

CGSI chairman Sitaram Dixit said, "We are thinking of an out-of-the-box solution. Consumers who are finding it difficult to have their complaints addressed, we will address it for them. One problem can be faced by multiple people. We will put the same forth to the industry people for a policy change if possible."

When asked if consumers would be allowed in the meeting, CGSI secretary Dr Manohar Kamath, also a board member of the Telecom Regulatory Authority of India, said, "Consumers won't be invited because when a consumer intervenes, it becomes a one-on-one issue; that's not the purpose. It is a macro attempt to bridge the gap."

"We want a frank response from the companies. Hence, we will compile the issues given to us by the consumers and present them to the nominated members of these companies. We will have a quarterly follow-up session as well as a report will be presented and available," he added.

Call on 1800 222 262 or email mah.helpline@gmail.com to complain