The district consumer forum has ordered Career Launcher, a coaching institute, to pay a compensation of Rs9,000 to a student who was denied a portion of her tuition in 2009.
Aditi Iyer had enrolled herself in the Career Launcher classes in Pune in November 2009 to prepare for the MBA CET exams. Iyer had paid Rs18,000 as fees for the course.
After attending the classes for some time, Iyer had to leave for Mumbai. She requested the institute to let her attend the remaining tuition classes in Mumbai. The institute’s authority agreed after checking with its Mumbai branches.
However, the complainant was left with no choice when she found out that the centres in Mumbai had either lagged behind or almost finished teaching the portions. They did not agree to Iyer’s request of adjusting the portion that she missed out on. This made her withdraw from the classes and she requested for a refund of the fee. When the institute denied, she approached the forum in November 2011.
The forum in its order stated that the institute could not provide proper services to its student, and hence, it should pay Rs9,000 as a compensation to her. The forum has asked the institute to pay the amount within 10 weeks of the order.