The new service has been introduced at Hyderabad Airport and is expected to be available soon at other airports.
In a first-of-its-kind initiative, low-cost carrier SpiceJet on Friday announced the launch of check-in facility using BLE (Bluetooth low energy) and NFC (near field communication) technologies that would do away with queues for the boarding pass. This feature is available for all SpiceJet customers who have booked their tickets through the SpiceJet mobile app.
According to the airline officials, NFC enables passengers to receive their boarding pass on their smartphone when they check-in through NFC-enabled smartphones with SpiceJet's mobile app. Customers who have booked their tickets using the mobile app will have to simply open the app and touch the mobile device on the NFC Check-in Poster available at the airport to retrieve their mobile boarding pass on their smartphones.
Passengers can avail a touchless beacon based check-in to receive their boarding pass on the smartphone. They will receive an alert as they walk towards the check-in area provided their Bluetooth and app are activated. Post acknowledgement of the notification, the customer will immediately receive the boarding pass on their smartphone.
The service has been introduced at Hyderabad Airport and is expected to be soon available at other airports.
Glory Nelson – senior vice-president – IT, SpiceJet, said, "Identifying the customers without them even entering the PNR reference will be of great help to all frequent travellers and will be surely appreciated by our customers.
Knocking off long queues for the boarding pass will further improve operational efficiency along with improving our customer experience at the airport."
The airline said that NFC enables short-range communication between compatible devices whereas Beacon (Bluetooth Low Energy) transmits low-power signal to nearby Bluetooth-enabled mobile devices, including smartphones. Beacons broadcast short-range signals that can be detected by mobile applications on mobile devices in close proximity.
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