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PM Modi launches PRAGATI platform for redressal of grievances

Prime Minister Narendra Modi today launched his ambitious multi-purpose and multi-modal platform, PRAGATI, which is aimed at addressing the common man's grievances and monitoring important programmes and projects.

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Prime Minister Narendra Modi today launched his ambitious multi-purpose and multi-modal platform, PRAGATI, which is aimed at addressing the common man's grievances and monitoring important programmes and projects.

Speaking on the occasion, Modi said the step is to ensure that governance in India becomes more efficient and responsive as the whole world is now observing India keenly. PRAGATI, or Pro-Active Governance And Timely Implementation, is a unique integrative and interactive platform.

During the first PRAGATI interaction on Wednesday, the Prime Minister discussed issues related to unseasonal rain and relief to farmers, public grievances, project implementation, Swachh Bharat and 'ease of doing business'.


Prime Minister Narendra Modi launching Pragati, a multi-purpose, multi-modal platform for Pro-Active Governance and Timely Implementation, in New Delhi on Wednesday. PTI

Among the issues discussed were two sets of public grievances of more than 20 people relating to the payment of Employees Provident Fund of private sector and Income Tax refunds, a PMO statement said. It was noted that all the grievances had been redressed. Also, the intervention through PRAGATI is leading to system improvement so that such grievances do not arise, it said.

Two issues flagged by Uttar Pradesh and Maharashtra regarding National Highways and clearance for Navi Mumbai airport, respectively, were also discussed. Six central government projects involving more than a dozen Union ministries and 13 states were also discussed. It was noted that various actions and permissions relating to the projects were pending for several years.

A review was also undertaken about progress of school toilet programme and Swachh Bharat Abhiyan. The Prime Minister gave directions for redressal of grievances and compliance on the projects and programmes and motivated all officers to work in coordinated manner for outcome, the PMO statement said.

A built-in feature of PRAGATI is that these directions will remain in the system for further follow up and review till the finality of the matter. 

The PRAGATI platform uniquely bundles three latest technologies: Digital data management, video-conferencing and geo-spatial technology. It also offers a unique combination in the direction of cooperative federalism since it brings on one stage the Secretaries of Government of India and the Chief Secretaries of the States, the statement said.

With this, the Prime Minister is able to discuss the issues with the concerned Central and State officials with full information and latest visuals of the ground level situation, it said, adding it is also an innovative project in e-governance and good governance.

Immediately after assuming office, the Prime Minister had shown his keenness to design a credible mechanism for redressal of public grievances, it noted. He was equally keen to see that programmes and projects launched by the central and state governments are monitored properly for timely implementation and desired outcome.

With that spirit and for holistic development of the country, it was also felt necessary to facilitate from the Union government level the projects of the states.

Accordingly, with the three objectives of grievance redressal, programme implementation and project monitoring, an IT-based redressal and monitoring system has been designed. It will combine data management and analysis, geo-spatial applications as well as video-conferencing.

The application will be accessible to the Secretaries of the central government and the state Chief Secretaries.

PM Modi also tweeted about the launch of Pragati:

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