India
When Social Media gave a helping hand
Updated : Apr 15, 2015, 11:10 AM IST
Breaking the stereotypes of the government bureaucracy, Indian government organisations seem to be upping their game and coming up with quick solutions and answers to people's problems though social media. A recent example of this pleasant change is the spokesperson for Ministry of External Affairs (MEA) who answered a common man's cry of help from overseas and assisted him within a day.
A commoner, Anil Biyani tweeted the MEA on February 7 asking for help. Biyani was stranded in Kuala Lumpur with his maternal aunt's dead body and wanted to take her back to Mumbai for further rituals but the embassy was closed on the weekend. Answering to his pleas, Spokesperson of the MEA, Syed Akrabuddin tweeted Biyani back assuring him of assistance.The MEA followed Biyani's tweets and took instant action assisting him overnight.
@MEAIndia sir need urgent help in Kuala Lumpur, my bhuwa passed away here 1/2
— Anil Biyani (@listenmsaying) February 7, 2015
@MEAIndia we want to take her body back to Mumbai and embassy closed for weekend
— Anil Biyani (@listenmsaying) February 7, 2015
. @listenmsaying Following your tweet r Mission in Malaysia assisting on dispatch of mortal remains.
— Syed Akbaruddin (@MEAIndia) February 7, 2015
. @listenmsaying Understand autopsy to be completed today & report sent early morning. Mission will issue documentation immediately.
— Syed Akbaruddin (@MEAIndia) February 7, 2015
@MEAIndia thank you sir - all things taken care of!! You are really amazing help @PMOIndia @narendramodi @SushmaSwaraj
— Anil Biyani (@listenmsaying) February 8, 2015
The prompt action was widely lauded by other Twitter users. Hope other government department and ministries emulate the alertness shown by MEA in this ocassion.