He has been told by the PMO that he will receive a digital copy of the Aadhar card in a week's time and a hard copy in a month's time.
The Prime Minister's Office seems to be on its toes when it comes to resolving complaints that it receives. The latest story is of a financial consultant who was reportedly unable to procure Aadhar cards for his aged parents till the PMO stepped in, according to a report in a leading English daily.
Raja Sivaram from Kerala says he was running from pillar to post to get Aadhar cards for his parents who were not able to physically visit an enrolment centre. After trying various modes, he finally wrote to the Prime Minister's office last Thursday. On Sunday morning, an Aadhar team reportedly reached his house in Palakkad with a computer, webcam, fingerprinting machine and an eye scanner to record the biometrics of his parents.
Sivaram says that he wanted to get the identity documents for his 90-year-old father and 83-year-old mother, before the family shifted from Palakkad to Coimbatore. "Last Thursday, I wrote to the PM and within three days, it was all done," he told the daily.
He said that he got an email with the complaint number within minutes of sending it and was later contacted four times by the processing centre in Bengaluru in the next 24 hours.
He has been told by the PMO that he will receive a digital copy of the Aadhar card in a week's time and a hard copy in a month's time.
As per Jitendra Singh, minister of state for PMO, the government received eight lakh complaints of which they addressed 6.8 lakh and the rest were stuck in the system due to technical reasons.
Prime Minister Narendra Modi on Wednesday took strong exception to people's complaints and grievances related to the customs and excise sector and directed strict action against the officials responsible. He also asked all Secretaries, whose departments have extensive public dealing, to set up a system for top-level monitoring of grievances immediately, a PMO statement said.
His directions came while chairing the 9th meeting of PRAGATI (Pro-Active Governance and Timely Implementation), an IT-based multi-modal platform under which he interacts with top officials of various central departments and state governments via video conferencing.
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