It was a pleasant surprise for 51-year-old Ghanshyam Lalwani of Indore when chief minister Shivraj Singh Chouhan called him up to find out whether his complaint about non-functional streetlight was redressed.
Lalwani, a readymade garment trader, had lodged a complaint on the helpline number that CM had tweeted a week back.
In reply, Lalwani said that the problem had been rectified but the streetlight had gone off again. The CM assured him that a permanent solution to the problem would be found.
Lalwani is one of the 12,500 callers who have lodged their complaints/ suggestions on the state government’s helpline that was started on January 11.
On Thursday, the chief minister and chief Secretary Antony D’Sa visited the call centre at the MP Nagar to find out how it was working. They were told that so far 12,500 calls have been received and of these, 4,200 were complaints. The rest were suggestions.
The chief minister asked the officers to ensure that all the complaints are addressed within a week and the callers duly informed about their redressal.
After the visit to the call centre, the chief minister said he intended to formalise the system of surprise checking at all levels.
“ It is not enough that ministers and officers deal with public issues at the secretariat. I have asked them to regularly go on the field and apprise themselves of the ground realities. Unless the government reached out to the people at the ground, realistic assessment of the schemes and plans would not be possible”, he said.
On the CM’s directive, the general administration department swung into action on Thursday itself. The GAD issued a directive to all field officers to inspect their subordinate offices within next 15 days. All heads of department, commissioners and collectors have been told to carry out inspection.
Senior officers have been asked to inspect their subordinate officers-employees’ office, workplaces and delivery of services, says the directive .
Lalwani all praise for Chouhan
Ghanshyam Lalwani, resident of road number 5 in Indore’s Sindhi Colony, could not stop praising chief minister Shivraj Singh Chouhan after he got a call from him asking him if his complaint regarding a streetlight was addressed.
“It was generous of the chief minister to make a call to me and inquire whether the complaint was solved,” Lalwani told dna. “The streetlight was repaired. I told the chief minister that the work was done,” Lalwani said adding Chouhan asked him to approach him directly through the call centre if any other problem arises. “I will be more than happy to do so,” Lalwani said.
CM receives Ujjain resident’s call
Ajay Singh Chandel, a resident of Unhel in Ujjain district, was left surprised for a moment when he dialed the state government’s helpline number and found chief minister himself answering his call.
Fighting for words, Chandel told Chouhan that he had called to lodge a complaint against a gas company charging additional Rs 50 per cylinder. The CM promised Chandel he will look into the matter. Chouhan then met officials and issued instructions to check under what head the company was charging the sum from customers.