In 2017 there were 617 complaints against airline staff, the number dropped to 241 in 2018 till June
After last year's shocking video of an Indigo staffer manhandling and dragging an irate passenger at Delhi airport ruffled many a feathers, the latest data released by the Ministry of Civil Aviation (MoCA) indicates that there is a decline in complaints related to staff misbehaviour with passengers.
The MoCA data released in the ongoing Parliament session stated that there were only 2,595 complaints pertaining to staff misbehaviour with passengers between 2015 and June 2018. However, the data indicates constant decline in the number of complaints in regards to the same.
In 2015, 903 complaints pertaining to staff misbehaviour with passengers were reported followed by 834 in 2016, 617 in 2017 and 241 in 2018 (upto June). "This indicates that there is a decline in complaints related to staff misbehaviour with passengers," MoCA said.
The latest data also indicates a decline in the number of complaints against private airlines. The data reveals that 33,217 complaints were received between 2015 and June 2018 out of which 2,595 were pertaining to staff misbehaviour.
In terms of overall complaints, a total of 11,052 complaints were received in 2015, followed by 9,772 in 2016; 8,293 in 2017 and 4,100 in 2018 (till June).
Meanwhile, complaints by airline staff against abusive passengers have also been a topic of discussion for some time now. Many airlines have been toying with the idea of marking abusive passengers in the 'no fly' list. Last year, Jet airways complained against an abusive passenger and put him in the 'no fly' list.
YEAR-WISE NUMBER OF COMPLAINTS
- In 2015, 903 complaints pertaining to staff misbehaviour with passengers were reported.
- The number was 834 in 2016.
- It was 617 in 2017 and 241 in 2018 (up to June).
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