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Complaints on govt helpline: Indore Municipal Corporation galvanises officials to ensure response, website soon

Saturday, 18 January 2014 - 1:42pm IST | Place: Indore | Agency: DNA

A day after Chief Minister Shivraj Singh Chouhan inquired from an Indore resident status of a complaint he had made on government’s helpline, Indore Municipal Corporation commissioner asked the officials to act promptly on local complaints received on this helpline.

Commissioner Rakesh Singh, who was in Bhopal for official work, returned to city on Friday and held a meeting with corporation officials, instructing them to attend such complaints on priority.

“Appropriate action should be taken to solve complaints lodged on CM’s helpline within 24 hours.
If the complaint includes any financial or budget related query, then the concerned officer should mark his/her comment along with the date of solving the complaint,” Singh told the officials during the meeting.

He also asked the concerned officials to monitor the helpline on daily basis and check for local complaints to ensure solutions of the problems related to their respective department as early as possible.

“A separate portal to deal with complaints lodged on this helpline is likely to start functioning within a week. The portal will help officials check the complaints related to their respective department and provide immediate solutions to them,” said IMC additional commissioner SK Kathuria.

Scheme 174 residents meet IDA chairman: Around 50 property owners of Indore Development Authority’s (IDA) Scheme 174 located near Transport Hub in Lasudia Mori met IDA chairman on Friday and demanded compensation as per the new land acquisition act.

“The IDA had launched Scheme 167 here in which godowns and agriculture land of around 50 people were excluded. They were later included in Scheme 174, “ said advocate Jai Hardiya and MLA Rajesh Sonkar, who accompanied these people to the meeting .

IDA had sent notices to these property owners asking them to sign agreements to give their godowns and agriculture land that come in this scheme. “The plot owners of this scheme apprised us of their demand for compensation as per land acquisition, rehabilitation and resettlement act, 2013, “ said IDA land acquisition officer, Pratul Sinha. The IDA board members also held a meeting with Lohamandi Vyapari Association to urge them to shift to the newly-developed Lohamandi in Scheme 78. IDA has developed 300 plots in Scheme 78 for shifting the iron market from its present location near to Agrasen square.

“The traders demanded three months time to shift to new Lohamandi, which was accepted, “ said IDA vice chairman, Lalit Porwal.

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