In what will definitely bring cheer to customers, Ahmedabad regional transport office (RTO) has decided to renew licences as well as issue duplicate ones online from September.
An estimated 500 persons visit the RTO office in the city daily for various reasons. This creates chaos in the vicinity and also forces people to put aside important work just to come to the RTO office.
Moreover, the RTO office is usually swamped with agents who help customers to get their task done for a certain fee. This breeds corruption in the organisation.
RTO officer, JM Bhatt, said the latest move is a step towards making the RTO manless and cashless, which will prevent unnecessary crowding and check malpractices to a large extent.
“We are going to start offering duplicate licences and renew licences online beginning September,” Bhatt confirmed.
Earlier, RTO launched a website, www.sarathi.nic.in, to offer learner’s licences, confirmed licences, registrations and other procedures associated with maintaining a personal automobile online.
This step succeeded in reducing the number of people visiting the RTO office to a certain extent. Still, people needed to come in person to get their licence renewed or get a duplicate one.
In another step, RTO authorities formed a team of ten officers to upload data on the server.
RTO has also launched a call centre which can be accessed by people by dialling a toll-free number. It works 24x7 and provides all information related to the functioning and services RTO has to offer. A sitting area too is being developed for those who visit the RTO office to get a learner’s licence.