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A single-window visit enough for a licence in Ahmedabad

Thursday, 25 August 2011 - 4:49pm IST | Place: Ahmedabad | Agency: dna

Ahmedabad RTO opens 18 single windows from today; licence-related work can be done at any of them.

To further simplify and fast track the process of issuing driving licences, the Regional Transport Office (RTO), Ahmedabad will inaugurate single window system on Thursday.

There will be 18 windows that will render services right from the submission of applications to the issue of licences.

Till now, there used to be 130 windows at the RTO office and an applicant had to visit at least six windows to complete the procedure.

One had to first get a token number, then go to a window to submit application and documents for verification.

Next, he/she would move to various windows for digital registration of the application, giving fingerprint and specimen signature, computer examination, final submission of form, paying fees and at the end, collecting the licence. 

However, now all these formalities will be completed at each of the 18 windows.

Vaju Vala, state finance and transport minister, will inaugurate the renovated Driving Licence Centre, where these windows are set up, on Thursday.

RTO officer JM Bhattt said that an applicant will not have to stand in queues at several windows to apply and get a driving licence. “All the work, starting from submission of application forms to document verification, payment of fees to the issuance of licences will be done at single window,” he said.

Incidentally, the RTO is also launching website www.sarthi.nic.in on Thursday. This website will facilitate filling of form for licence online and provide an applicant a date and time on which he/she will have to approach any of the 18 windows with relevant documents and application form.

However, people can opt for not applying online and they can directly approach the RTO office in person.

Bhatt said that the new arrangement will greatly reduce the procedural time to get a licence.

"First of all, an applicant, if he/she has applied online, will have the idea about the time when he/she has to come to the RTO. So there will no need to come early in the morning and wait for long hours for one's turn.

Secondly, applicants will not have to move from one window to another for every state of the application processing. This will further reduce the time consumed in completing formalities," he said.
An RTO agent, who requested anonymity, agreed that the new system will streamline the licensing process and drastically cut the time that an applicant has to spend at RTO.

"There used to be 25-30 applicants standing at windows earlier. With the introduction of online application facility and single window clearance, those scenes may become history now," he said.  

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