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This man is why Hiranandani-like fiascos won't happen in Indore

Divisional commissioner Sanjay Dubey has not only got all hospitals in city and patients on a common portal, he has also cut through red tape to bring down number of permissions required

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Sanjay Dubey
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We often hear of families who have put their grief aside and taken the call of saving lives of others by donating organs of their loved ones. But how often have we heard stories of government officials who have cut through all the red tape and put a system in place to ensure that organ donation continues seamlessly?

Meet Indore's divisional commissioner Sanjay Dubey, who oversees eight districts in western Madhya Pradesh (MP). While the rest of the country lags behind, Indore already has an online portal where donors can register themselves, hospitals can join and doctors can have access to the patients on the recipient list.

"Registered doctors and hospitals are given passwords and they can see which patients are on the top of the list. This way there is transparency in the process... what happened at Hiranandani hospital in Mumbai and Apollo in Delhi can never happen in Indore," said Dubey.

What is more, attempts have been made to reduce the number of permissions required. "When I sign the documents allowing the donation, a copy is marked to the traffic police, airport authorities, recipient hospital and others so that the patient's family doesn't have to run from one place to another," he added.

In case of an accident victim, where police verification has taken place, another no-objection certificate is not required. Dubey had also approached the state government to ensure that several hospitals obtained licences to retrieve organs, which has led to a rise in organ donation cases.

Officers from the commissioner's office have also gone to each and every school in Indore having more than 1,000 students to conduct awareness campaigns on organ donation. Senior citizen groups and ICU nurses have also been sensitised.

But what makes the Indore model stand out is the creation of a society that provides health insurance to two family members of the donor's family. "The registered society essentially has government officials, donors and NGOs. People walk into our office to offer donation and they are provided proper receipts. We wanted to create a financial network for the families," Dubey said.

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