l_shanaya@dnaindia.netAs India climbs the charts of the hottest holiday getaway, what with her several coveted exotic destinations, a new trend emerges.
Eager beavers like Arvind Pandey who has served in the hospitality industry as a concierge himself noticed the demand for personalised quality services while on the go and thus, in 2005 laid the foundations for his dream venture, concierge4India—a service aimed at spoiling his customers rotten by providing them anything under the sun!
“The design is such that the client can gain as much use from our services as possible,” says Arvind from his head office in Dwarka, Delhi where, since its inception, his company has grown to provide services to about 2000 clients. “This industry is all about word of mouth,” he says of his satisfied clientele who seem to be the company’s only marketing strategy.
So happy are the clients that they end up re-registering with his firm on successive trips to India. Currently Arvind is busy laying the final touches to his new offices in Pune, Hyderabad, Goa, Kolkata and Bangalore (the busiest city in India in his opinion).
Celebrities are new users of this facility in India, but as Pandey explains, “We deal with their funding organisation like Adlabs or Relagare instead of dealing with them directly. Our ability to respond to almost every request at the earliest is what they seem to appreciate.”
Stepping beyond the boundaries of the country, high-end globe-trotters will be pleased to know that such services are available internationally too. Co-founder, Mint hospitality—a global concierge service—Gordon MacGeachy, directs many of his clients to exotic Indian destinations like Delhi, Agra, Alwar, Jaipur, Jodhpur, Udaipur, Mumbai and the Himalayas apart from the several other destinations around the world ofcourse.
MacGeachy was actually born in Calcutta and still retains ties to India through family friends says, “Mint was created five years ago to deliver highly personalised services and access to the goods, services and experiences that hold the most value for our members. Our members do not view us as a luxury, but instead as a necessity.”
With a membership fee of approximately $36,000 annuall ie. approximately Indian
Rs. 17,13,908, Mint’s database of over 150 niche clients is constantly expanding. No request is met with a negative response as all demands are met with, through their exclusive lifestyle resources the world over.
Take note
With 'customise' being the key word here, services like conceirge4India, Kings Concierge and Mint Hospitality provide limitless options.
Their employees stationed in offices across the country work tirelessly to heed to your every request, right from rearranging your sock draw, party planning, taking you to the doctor and getting you tickets to that sell out show.
