The study also says DMRC has excelled in areas like exemplary leadership, punctuality, fair and transparent processes in procurement, prevention of corruption, employee welfare, adherence to safety norms etc
The Delhi Metro Rail Corporation (DMRC) has been hailed by an independent study on 'institutional ethics' for showing commendable performance, exemplary leadership, punctuality, fair and transparent processes in procurement, among others. The research, compiled by the IC Centre for Governance (ICCfG), a non-profit organisation, was unveiled on Friday at the Metro Bhawan by Prabhat Kumar, former Governor of Jharkhand, and Dr Mangu Singh, MD, DMRC.
The ICCfG chose DMRC for this project citing "it has consistently shown a good performance and commands the respect of the people."The study found that one of the primary reasons for the success of DMRC has been its implementation of Code of Ethics and Values. The study also said DMRC has excelled in areas like exemplary leadership, punctuality, fair and transparent processes in procurement, prevention of corruption, employee welfare, adherence to safety norms etc.
The study involved extensive interactions with the DMRC management and officers. The research team visited DMRC's construction sites, control rooms, Metro stations and training institute. They also took into account the travelling experience of the commuters and interacted with the public. An elaborate set of 14 questionnaires covering all aspects of institutional ethics was also distributed among employees for the purpose of the study.
"The case study has firmly established that there is a direct correlation between an institution's performance and the extent to which it implements a proper code of ethics,"Dr Singh said.
The Delhi Metro employs close to 12,000 people and has implemented a code of values and ethics for its employees.
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