The move has come in a bid to make the power discoms accountable to the public who face massive outages during the summers.
In a huge relief to people in the national Capital, Chief Minister Arvind Kejriwal on Tuesday approved a pro-consumer power policy allowing compensation for consumers facing unscheduled power cuts at the hands of private power distribution companies.
The move has come in a bid to make the power discoms accountable to the public who face massive outages during the summers. The policy has been sent for Lieutenant Governor Anil Baijal's approval, the chief minister's office said in a statement.
The policy provides for compensation if the unscheduled power outage lasts for more than an hour.
"In case of an unscheduled power cut, the discoms will have to restore electricity within one hour, and failure to do so shall result in a penalty of Rs 50 per hour per consumer for the first two hours followed by Rs 100 per hour per consumer after two hours," an official said.
The exemption of the first one hour from the penalty shall be granted to the discoms only once a day, he added.
Power distribution in the city was privatised 15 years ago.
"In case of an individual consumer being affected, the consumer shall be required to file a "no current" complaint through SMS, e-mail, phone, app or website and his/her particulars. The discom shall then attend to the complaint and will send a confirmation message to the consumer with restoration date and time," the policy states.
According to the proposed policy, whenever the permissible time limit is over, the respective compensation amount shall be credited to the CA number automatically without any manual intervention and a message to this effect shall also be sent to the consumer. The adjustment of the penalty amount shall be made in the consumer 's monthly electricity bill.
In case a group of consumers is affected by the unscheduled power cut, the discoms shall identify all such affected consumers from their own records and compensation shall be credited to each of such consumers.
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