“Rostering is done entirely by CMS. An old version of CMS which was no longer in use was wrongly used due to a problem in the system. This led to ex crew members wrongly getting these messages,” said the spokesperson.
A technical glitch in Air India system reportedly occured due to which duty rosters had been sent to its retired or employees who have quit the airlines long ago. According to a report in the Times of India, many of the retired employees and the ones who are not a part of the system anymore received a message informing them about their duties.
Hundreds of crew members who had retired or had quit Air India have been receiving such messages and mails this week from the airline’s automated crew management system (CMS), the report said. Citing sources it further said that some of the messages were even received by its deceased employees.
Reacting over the glitch, the newspaper quoted AI's spokerperson saying, "The snag was resolved on Friday morning."
“Rostering is done entirely by CMS. An old version of CMS which was no longer in use was wrongly used due to a problem in the system. This led to ex crew members wrongly getting these messages,” said the spokesperson.
Earlier, Air India was in news due to a man who created ruckus by trying to enter in the cockpit of the plane. A Delhi-bound Air India flight from Milan had to return to the airport in Italy within 30 minutes of take-off after a passenger tried to enter the cockpit, the airline said on Friday.
According to an airline spokesperson, the incident happened on August 2 when the passenger, and Indian citizen whose seat no. was 32C, tried to enter the cockpit in clear violation of aviation rule.
On landing back, he was handed over to the local police who are probing the incident. The aircraft had over 250 passengers onboard. "AI 138 Milan-Delhi flight delayed by 2.37 hours as one unruly passenger Gurpreet Singh tried to enter the cockpit after take-off from Milan on schedule. The aircraft landed back and the passenger was handed over to the local police," an airline statement said.
Gurpreet's action could land him in the 'no-fly-list' pending the completion of enquiry, the airline hinted.
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 "Air India sends duty roster to dead, retired staff due to technical glitch")
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