If you have complaints relating to power shutdowns, no need to worry anymore. More than 600 employees of the Bangalore Electricity Supply Company (Bescom) are now on Facebook.
They will not only share their experiences with customers, but throw light on what can be done to resolve power-cuts and technical glitches.
“The idea is to ensure that everyone has fun at work. This is also to make employees feel good at work,” said a Bescom official.
The initiative, introduced by Bescom managing director P Manivannan, has become a hit. “You can see daily updates on Facebook about how an employee’s day was, what happened in his/her work station, whether there were power cuts, etc,” he said.
Circulars and memos will also be sent to staff via Facebook. “This is because everyone will not get physical memos. Sometimes, they miss it or may not be at their seat to sign it. On Facebook, they can check and acknowledge it,” he said.
Bescom is also revamping its call centre to make it a business process outsourcing unit.
“We have 25 lines operating at our control room. We have decided to revamp it. We will train our staff to bring in international standards in servicing customers. When a customer calls, he/she will be given a token number and he/she can follow his/her complaints up with this number,” he said.
Comments