There is a lot of confusion among LPG consumers on the submission of documents under the Know Your Consumer (KYC) norm.
The Union ministry of petroleum and natural gas has introduced the norms, which are in force across the country. Many LPG consumers throng various LPG agency offices in the city to enquire about the documents to be submitted, and it has become a headache for employees of the LPG agencies.
While many LPG agency offices in the city have no space to accommodate the documents submitted by consumers, a few agencies have no personnel to maintain these documents.
The objective of the KYC norm was to detect unauthorised LPG connections. According to food and civil supplies department sources, there are nine lakh illegal LPG connections among the 23 lakh connections in Bangalore and it was estimated that there are 24 lakh unauthorised connections across the state.
As per the norm, LPG consumers have to submit documents for proof of identity and proof of address. According to Javed Moien of Ananth Gas Agency (Indane), existing consumers who have a single LPG connection need not submit either proof of identity or proof of address. “Consumers are confused about the documents to be submitted and who has to submit them. We are accepting the documents since they are submitting them,” said Moien.
Many consumers are seen waiting outside Ananth Gas Agency (Indane) near HAL Hospital every day either to enquire about the documents to be submitted or to submit a few. “I have no idea why the ministry of petroleum and natural gas has made submission of address proof or identity proof mandatory,” said Bheemeswar Rao, a consumer.
A few LPG agencies have put up notices advising that existing consumers are not required to submit documents as per KYC norm. Submission of such documents is a must for those who apply for LPG connections for the first time and those who apply for incoming transfers (from one area to other area in the same city. For example, if a consumer shifted his/her residence from Jayanagar to Sadashivanagar, he/she has to submit the identity proof and address proof along with the application for facilitating the dealer supplying cylinders to the consumer).
Submission of documents as per KYC norm is also mandatory for consumers who shift their residence to other cities. Those who have changed their names have to submit documents too.
If a consumer fails to avail of the refill for six months, the LPG connection will be deactivated. Submission of documents as per KYC norms along with an application is mandatory to get the LPG connection re-activated. It is also must for consumers who depend on the reticulated system. This system is common at residential apartments where LPG is are supplied through a pipeline network from a centralised cylinder bank or bulk installation to the consumer’s kitchen.