“A massive national drive under Know Your Customer (KYC) is taking place. We have been able to identify 70,000 connections which are held by customers under ‘different customers same address’ (DCSA). After physical verification, we are going to block these connections,” said executive director of Gujarat region, SK Diwan, on the sidelines of a function here.
According to the company, there are four lakh customers who have not asked for refill of LPG cylinder for more than a year. “We are also blocking these customers. Anyone interested in renewing their connection will have to visit IOC office personally and get verification done,” Diwan added.
There are close to one crore LPG connection holders in the state. IOC controls 54% market share in Gujarat with 40 lakh customers. The other two oil marketing companies, Hindustan Petroleum Corporation Ltd (HPCL) and Bharat Petroleum Corporation Ltd (BPCL), are also carrying out KYC drive.
In September, the Central government took the decision to limit number of subsidised cylinders per connection holder to six in a year, to avoid slippage of subsidy burden on state exchequer. Under the KYC drive, customers have to provide proof of identify and proof of residence along with bank details to dealers of LPG. Last day of filing KYC details was December 31.
New waiting list at 20,486
Meanwhile, customers who want to get new connections will also start getting supply from the second fortnight of January 2013 as the company has started clearing the waiting list. “As per data, 20,486 applications for getting subsidised LPG connection are pending with us and company is in the process of clearing the list,” company officials said.
IOC emergency call centre
All consumers of IOC will now be able to contact a special call centre based emergency service centre. “A connection holder can dial the number round-the-clock and register his emergency complaint. This is a state-level centre thus consumers will have to provide customer number, dealer name and address to the centre. The response time will be prompt,” Diwan said. According to the company, operators are also being trained to give primary level guidance as per the customer query so that any accident can be averted. To register the complaint, consumers can dial 9409 247247 or 7405 247247.